A Viking Vent

January 29, 2011

February 2 Update:  Viking contacted me by email and has agreed to pay for this repair.  I’ll keep everyone posted.


Original Post: I try really hard to love my Viking.  I really do.  But damn, the thing sure makes it difficult.

It’s a nice day out. Warm enough to open the windows.  That means it’s a good day to clean the oven that desperately needs it.  Air out the house and all that, you know.

So I turn the oven to self clean and after a while I realize it’s not heating.  Sigh.  Turn it to bake and sure enough, it’ll still heat on the bake setting.  But now it locks as if it’s self cleaning.  Okay, so let’s see if the small oven will clean.  Nope.  Not a bit of heat there either, although at least it doesn’t lock when turned to bake.

If this were my first problem I could understand it.  Almost.  But this isn’t the first or second or third or fourth or …

I’ve spent way too much money buying the same parts.  Way too much money on service calls.  Way too much time scheduling and waiting on service calls.  Way too much time unable to use the oven.  (Thanksgiving turkey on the grill, anyone?)

This last year they replied to a Tweet and were minimally  helpful in getting their service people to talk to my service people.  They were less than helpful when I suggested that I shouldn’t have to continue paying for the same repairs.  My last email, complaining that it really shouldn’t take two weeks to get a part (Really, I could drive to the factory in Mississippi and back in far less time!), went unanswered.  I expect better from a company that seems to pride itself on quality.

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{ 2 comments… read them below or add one }

1 Christine the Cook January 29, 2011 at 5:15 pm

As a avid cook in the kitchen who has longed for her own Viking for ages, I have to say that I am incredibly saddened by your experience with your Viking. The fact that you have had *so* many repeated issues with yours definitely gives me cause to pause and wonder, but what really gets me is the way Viking has (or has not) responded to your repeated issues. I would have expected so much more from the company given their overall reputation. I have to tell you though that I will be watching closely to see how/if they resolve the issues with your equipment. I am not interested in buying equipment for my kitchen from a company that doesn’t fully stand behind its products.

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2 Betsy February 2, 2011 at 10:52 am

I’ve been wanted to upgrade my kitchen and get Viking, but now I think I will hold off…I can’t stand spending a lot of money on a product and then receive bad customer service. Keep us updated!

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